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Managing Users

Invite team members, assign roles, and manage user access within your organization.

Overview​

User management allows administrators and managers to:

  • Invite new users to the organization
  • Assign and modify user roles
  • Remove users from the organization
  • View user activity and status

Accessing User Management​

Navigate to Settings > Users & Teams from the main dashboard, or access during initial setup at Setup > Users & Teams.

The user management button opens the user management board:

User Management Button

User List​

Viewing Users​

The user list displays all organization members:

User Management Board

ColumnDescription
NameUser's full name
EmailRegistered email address
RoleAssigned permission level
StatusActive, Pending, Inactive
Last ActiveMost recent activity

Filtering Users​

Filter the user list by:

  • Role - Show specific role
  • Status - Active, pending, or inactive
  • Search - Find by name or email

Sorting​

Sort users by:

  • Name (A-Z, Z-A)
  • Role
  • Status
  • Last active date

Inviting Users​

Send Invitation​

Click the Invite User button to open the invitation form:

Send Invite

  1. Enter the user's email address
  2. Select a role for the user
  3. Optionally add a personal message
  4. Click Send Invitation

Invitation Process​

When you send an invitation:

  1. User receives email with invitation link
  2. Link directs to EULA acceptance
  3. User creates password
  4. User sets up profile
  5. User gains access based on assigned role

Invitation Status​

All sent invitations and their current status are displayed on the invitations board:

Recent Invite

StatusMeaning
PendingInvitation sent, not yet accepted
AcceptedUser completed setup
ExpiredInvitation link expired (7 days)

Resend Invitation​

For pending invitations:

  1. Select the pending user
  2. Click Resend Invitation
  3. New email sent with fresh link

User Roles​

Role Descriptions​

RolePermissions
ViewerView flights, analytics, media (read-only)
PilotAll Viewer + control aircraft, execute missions
ManagerAll Pilot + manage users, configure settings
AdminFull access including administrative functions

Assigning Roles​

Select a user and choose a role from the role assignment panel:

Assign Role to User

  1. Select user from list
  2. Click Edit or Change Role
  3. Select new role
  4. Click Save

Role Hierarchy​

Higher roles include all permissions of lower roles:

Admin > Manager > Pilot > Viewer

Managing Groups​

Organize users into groups for streamlined permission and access management.

Assigning Groups​

If no groups have been created yet, the group assignment panel shows an empty state:

Assign Group to User Empty State

Creating Groups​

  1. Navigate to Settings > Users & Teams
  2. Go to the Groups tab
  3. Click Create Group
  4. Enter a group name and description
  5. Click Save

Adding Users to a Group​

Once groups are created, you can assign users from the user management board:

Add User to Group

  1. Select a user from the list
  2. Click Manage Groups
  3. Select the target group
  4. Click Save

Modifying Users​

Edit User Details​

  1. Select user from list
  2. Click Edit
  3. Modify available fields
  4. Click Save Changes

Editable Fields​

FieldWho Can Edit
NameUser (self)
RoleManager/Admin
StatusManager/Admin

Changing User Role​

  1. Select user
  2. Click Change Role
  3. Select new role from dropdown
  4. Confirm change
warning

Changing a user's role immediately affects their access. They may lose access to certain features.

Removing Users​

Remove from Organization​

  1. Select user to remove
  2. Click Remove User
  3. Confirm removal

What Happens​

  • User loses access immediately
  • User's data and activity logs are retained
  • User can be re-invited later

Considerations​

Before removing a user:

  • Ensure no critical operations depend on them
  • Transfer any necessary permissions
  • Notify the user if appropriate

User Activity​

Activity Log​

View user activity:

  • Login history
  • Flight operations
  • Configuration changes
  • Media access

Monitoring​

Administrators can monitor:

  • Active sessions
  • Recent activities
  • Access patterns

Bulk Operations​

Select Multiple Users​

  • Use checkboxes to select multiple users
  • Or use Select All

Bulk Actions​

Available bulk actions:

ActionDescription
Change RoleApply role to selected users
RemoveRemove all selected users
ExportDownload user list

Self-Service​

What Users Can Do​

Individual users can:

  • Update their own profile
  • Change their password
  • Configure 2FA
  • Set notification preferences

What Requires Admin​

Actions requiring Manager/Admin:

  • Role changes
  • Account removal
  • Access restoration

Permissions Matrix​

FeatureViewerPilotManagerAdmin
View flightsYesYesYesYes
Control aircraftNoYesYesYes
View analyticsYesYesYesYes
Manage mediaViewFullFullFull
Invite usersNoNoYesYes
Change rolesNoNoYesYes
Remove usersNoNoYesYes
System settingsNoNoNoYes
Admin panelNoNoNoYes

Best Practices​

Security​

  • Assign minimum necessary permissions
  • Regularly review user list
  • Remove inactive users promptly
  • Monitor for unusual activity

Organization​

  • Use consistent naming conventions
  • Document role assignments
  • Keep invitation list current
  • Train users on their role capabilities

Troubleshooting​

Invitation Not Received​

IssueSolution
Check spam folderUser should check spam/junk
Wrong emailVerify and resend to correct address
Email blockedContact IT/admin

User Can't Access Features​

IssueSolution
Wrong roleVerify and update role
Account inactiveReactivate account
Session expiredUser should log in again

Can't Change User Role​

IssueSolution
Insufficient permissionsContact administrator
User is adminOnly admins can modify other admins