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Change Authenticator

If you need to switch to a new phone or authenticator app, you can change your 2FA settings from the Security page.

When to Change Your Authenticator​

Common reasons to change your authenticator:

  • Switching to a new phone
  • Lost or broken device
  • Changing authenticator apps
  • Security concerns about your current device

How to Change Your Authenticator​

Step 1: Open Settings​

From the Home dashboard, you can access Settings in two ways:

Settings Access

  • Click the Settings icon in the top-right corner (profile area), OR
  • Click the Settings card in the Tools section

Step 2: Navigate to Security Tab​

Once in Settings, click on the Security tab in the left sidebar:

Security Settings

Step 3: Click Change Authenticator App​

Click the Change Authenticator App button.

Step 4: Verify Your Identity​

You may be asked to:

  • Enter your current password
  • Enter a code from your current authenticator

Step 5: Set Up New Authenticator​

You'll see the 2FA setup screen with a new QR code:

2FA Device Verification

  1. Open your new authenticator app
  2. Add a new account by scanning the QR code
  3. Enter the 6-digit verification code
  4. Click Verify

Step 6: Confirmation​

After successful setup, you'll see a confirmation:

2FA Success

Important Notes​

warning

After changing your authenticator, your old authenticator entry will no longer work. Delete it from your old device to avoid confusion.

Before You Start​

  • Make sure you have access to your new authenticator app
  • Have your new phone ready with the app installed
  • Don't delete your old authenticator entry until the new one is verified

After Changing​

  • Delete the old IDI Fly entry from your previous authenticator
  • Test the new authenticator by logging out and back in
  • Keep your new device secure

Troubleshooting​

Can't Access Old Authenticator​

If you've already lost access to your old authenticator:

  1. Contact your organization administrator
  2. They can reset your 2FA settings
  3. You'll receive instructions to set up 2FA again

New Code Not Working​

IssueSolution
Code rejectedEnsure your new device's time is synchronized
QR code won't scanUse the manual entry code instead
Wrong account selectedMake sure you're using the newly added entry

Locked Out​

If you're locked out of your account:

  1. Contact your administrator immediately
  2. They can temporarily disable 2FA for your account
  3. You can then log in and set up a new authenticator
tip

Consider adding your account to multiple authenticator apps or devices as a backup.